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Achieve compliance with peace of mind.
Audits provide measure of effectiveness and measure of conformance to the requirements. Audits are done in a proactive manner to evaluate the potential risks and failures. Audits help answer many questions. Are the processes being executed as intended? Have the processes been effective? Is the organization meeting it’s goals and objectives when the processes are in conformance? Most of the times we think audits as a tool to achieve compliance with the International standards and Regulatory requirements. Yes, audits do help to identify the gaps and provides visibility into the process gaps. With this approach we miss the big picture, miss the opportunities to use the audits as a tool to minimize the risks of product or process failures, for example, we may be able to address the process gaps that may lead to product recalls.
An audit for evaluating the process conformance is not enough. For example, one company had 40 % increase in customer complaints in the last year, when the supply process is in compliance with the process requirement? Audits should also address the effectiveness of the processes.
If audits are done properly, it provides measure of risk involved in the processes. High risk process may expose the organization to – loss of customers, loss of revenue, unsafe practices for employees or customers, costly noncompliance with regulations. Audits provide visibility to management or leadership team to understand the high risk areas and take proactive actions. To manage the audit program effectively, you need a system that is intuitive and user friendly. The user should not need retraining in the system each time, even if the use is intermittent.